Every unanswered call at 8:30am is a private patient who went somewhere else. Every empty slot at 2pm is revenue you can't recover. Our system answers every call, automates 6-month recalls, and fills cancellations from the waitlist — before reception even looks up.
A private new-patient exam might be £80. Hygiene is £60–£90. Composite bonding, whitening, Invisalign — these are £500 to £3,000+ treatments that start with an initial enquiry call. If that call goes to voicemail, that patient books with the practice that answered.
And then there's the recall list. Patients who are six months overdue for a check-up aren't going to call — they'll get around to it eventually, or not at all. The practices that automate recalls fill their diaries without lifting a finger. The ones that rely on patients remembering have white space every afternoon.
BrightLocal research shows 65% of people prefer to contact a local business by phone. If you miss the call, there's an 85% chance they ring somewhere else next.
Here's what happens from the moment a new patient enquires, through to their recall six months later.
Every patient who leaves your practice after a check-up has a next appointment date. Most practices send a letter or make a phone call — which reception has to find time for. Many don't follow up at all.
The Recall Engine sends an automated text or WhatsApp message at the right time for each patient — 6-month adults, 12-month where appropriate, 3-month for periodontal patients if you set it that way. The message includes a booking link. Patients book themselves in without calling.
For high-ticket treatment enquiries — implants, Invisalign, whitening — the system runs a longer nurture sequence: initial consultation booked, follow-up if they haven't committed, and a gentle reminder that the consultation fee applies to treatment.
Also handles: deposit links for new-patient exams, review requests post-appointment, and lapsed-patient reactivation campaigns.
Most agencies charge £997 setup and £397–£797/month for this. Ours is £197 setup max — free on Growth System.
Price-Beat Promise: Bring us any written quote for a comparable managed service and we'll beat it by £30/month. No haggling, no catch.
We work alongside your practice management software where API access allows. Where it doesn't, we connect to your calendar and run the recall workflows from there — or install our own booking CRM at no extra charge.
Integrations are calendar-level or API-level depending on your software. We'll be honest about exactly what we can connect before you sign up.
We work with practices across Somerset and Dorset — from Taunton and Wells to Bournemouth and Poole. We understand the local patient market: the commuter practices near Bath, the coastal practices dealing with tourist-season pressure, the rural practices where the nearest NHS alternative is 45 minutes away.
When the system needs adjusting — new clinician joining, changed opening hours, updated treatment menu — you phone us. It gets sorted. No tickets, no delays.
Monthly rolling contracts. Live in 7 days. No 12-month lock-in.
We'll show you how many enquiries you're currently losing and what a recall-automated diary would look like for your practice. No obligation.
Also see: AI for Physiotherapists · AI for Opticians · Full Pricing · What Does AI Receptionist Cost?