Optical practices run on appointment density — every unfilled slot is revenue that cannot be recovered. When reception is occupied and the optometrist is in a test, the phone rings out. The patient calls the next practice. ForgeMason books NHS and private appointments 24/7, fires sight test recall automatically, and handles contact lens reorder requests so your diary stays full without adding to reception's workload.
AI answers from the first ring — during tests, at lunch, before opening and after close.
Patient type confirmed, NHS eligibility questions handled. Appointment type selected — sight test, contact lens check, emergency, collection.
Availability confirmed against your diary, appointment booked directly. Patient receives a confirmation text immediately.
Test date logged. Recall reminder sent at the right interval — 12 months private, 24 months NHS adult — with a direct booking link.
Contact lens patients request reorders by phone. AI logs the prescription reference and contacts your dispensing team to process.
Both appointment streams handled correctly. NHS eligibility, private pricing enquiries and slot availability all managed in a single call.
Every test logged with the recommended recall interval. Automated reminders sent at the right time with a booking link — no manual chase.
Lens patients request reorders 24/7. AI logs prescription reference and patient details, flags for dispensing team processing.
Sudden vision loss, floaters, eye injury — identified and directed to the correct emergency pathway without delay.
Post-collection review requests sent automatically. New frames and a positive experience — the ideal moment for a Google review.
No clinical eye records stored. Admin booking and recall only. Your practice management system remains the data source.
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Free 20-minute call. We'll show you how ForgeMason handles NHS and private booking and automates your recall programme.