Patients drop out between sessions. They get busy, feel a bit better, never rebook. Without a follow-up system, that revenue walks. ForgeMason automates new patient booking, appointment reminders and discharge recall — so the revenue that was drifting comes back.
A patient with acute back pain rings at 11am. You're in treatment. They try one or two more clinics. The one that answers gets the patient — and potentially 6–8 follow-on sessions.
Patients feel slightly better after session 2. They think they're fixed. They don't book session 3. Without an automated follow-up, there's no prompt — and they never complete the course.
You discharge a patient. 3 months later, the same issue flares. They don't remember to call you — or they forget your number. Without a recall system, that returning patient goes to whoever appears on Google.
New patient calls at any time. AI answers, establishes whether they're new or returning, captures their condition and preferred appointment time.
New patients go into assessment slots. Returning patients go into treatment slots. AI knows the difference and books accordingly.
48-hour reminder text before every appointment. Drops the no-show rate. Gives you time to fill any slot they vacate.
If a patient doesn't rebook within 7 days of a session, they get a text checking in and offering their next slot.
8–12 weeks after discharge, a recall text goes out. Brings back patients with recurrences. Revenue you'd otherwise never see again.
Captures presenting condition, severity, referral source and insurance details during the booking call — practitioner arrives prepared.
Automated prompts between sessions. Patients who go quiet get a gentle nudge to rebook. Completion rates improve.
Logs every discharge. Sends a recall message 8–12 weeks later. Brings back the patients most likely to return.
Patients search for physios in the evening. AI takes the booking at 9pm as efficiently as 9am. No enquiry lost overnight.
Post-discharge review request sent automatically. Builds your Google and NHS profile without manual effort.
AI handles admin only. No clinical data stored beyond what's needed. UK GDPR compliant. Your clinic remains data controller.
Price-Beat Promise. Found a like-for-like managed service in Somerset or Dorset cheaper? We'll beat it.
Free 20-minute call. We'll work through what the dropout and discharge recall opportunity looks like for your clinic.