Glastonbury has one of the strongest alternative energy cultures in Somerset — solar enquiries arrive from multiple households simultaneously as eco-conscious residents talk to their neighbours and share recommendations. When your team is up on a roof, those simultaneous enquiries ring out unanswered. ForgeMason handles every call at once, capturing full lead details so your pipeline never stalls because you were mid-install.
Alternative energy values are deeply embedded in Glastonbury's community — solar interest here is not a trend, it is mainstream. Residents regularly recommend installers to each other, which means enquiries can arrive in clusters when word spreads about a local installation. An installer on a rooftop in the Tor area or Wells Road cannot take three calls at once. Each missed call in this tight-knit community is a referral opportunity lost. ForgeMason answers every call simultaneously, logs the details, and delivers them straight to your team.
Every call answered within 2 rings around the clock. Caller name, number, and enquiry type logged instantly — even when you're mid-install.
Collects property type, roof orientation, approximate age of property, and whether the caller owns or rents — so you arrive at survey with context.
Handles questions about ECO4, the Great British Insulation Scheme, and smart export tariffs — routing serious enquiries to your team with full notes.
Identifies callers interested in 0% finance or payment plans and flags them separately so your sales process can follow up with the right information.
Books roof surveys directly into your calendar using your availability — reducing the back-and-forth that delays your pipeline.
Follows up with completed customers by SMS to request a Google review — building your local profile in Glastonbury search results over time.
Also serves: Wells · Street · Shepton Mallet · All Somerset & Dorset