Nursery staff cannot answer the phone when they're responsible for children — and parents call at all hours, from 7am school run anxiety to 8pm bedtime research. A registration enquiry unanswered is a child enrolled elsewhere and potentially a relationship lost for years. ForgeMason answers every call, captures the child's age, start date and any specific needs, and books nursery tours directly — all without requiring staff to step away from childcare.
Every call picked up from the first ring — 7am, 8pm, any hour parents are researching childcare.
New registration, waiting list, current parent query, tour request — categorised immediately without staff involvement.
Child's age, required start date, full-time or part-time, any specific care needs. Contact details only — no sensitive child data collected.
Nursery tours booked directly into your manager's calendar. Parent receives a confirmed time — not a vague callback promise.
Parent receives a text — their enquiry is received, someone will be in touch. They know you haven't missed them.
Child age, start date, hours needed and contact details captured from every new enquiry — structured and ready for your team.
Nursery visits booked directly into your calendar. Parent gets a confirmed time — not a vague callback promise.
Waiting list requests captured with start date and hours needed for accurate, organised list management.
Contact and scheduling details only. No sensitive child data, medical information or safeguarding details collected by the AI.
Parents who research at 7pm or 8am get an immediate response. No enquiry falls through the evening gap.
Post-registration review requests sent with parent permission after the settling-in period. Builds your local reputation.
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Free 20-minute call. We'll show you how many enquiries you're missing and what we'd build to fix it.