The first call a new client makes to a therapist is often the most difficult they've ever made. If it goes unanswered — because you're in session, which is every working hour — they may not call again. ForgeMason answers every call with appropriate sensitivity, captures the details needed to arrange an initial consultation, and routes the enquiry to you securely. It does not provide therapy, advice, or any clinical response — it captures and routes only.
AI answers from the first ring with a calm, professional tone — no engaged tone while you're in session.
New client self-referral, GP referral, existing client rescheduling, or general query.
Type of support sought, preferred days and times, face-to-face or online, and contact details — no clinical details collected.
New client enquiries sent to you immediately. Existing client messages queued for callback.
Initial consultation offered. Client receives confirmation — a clear, reassuring next step.
Safeguarding note: ForgeMason does not provide counselling, therapy, or crisis advice. If a caller indicates an immediate risk to their own safety or others, they are directed to call 999 for emergencies or the Samaritans on 116 123. Crisis calls are always referred to the appropriate emergency services — never handled by the AI.
Calm, professional response to every caller. Appropriate tone for clients who may be anxious or distressed.
Type of support sought, referral source, preferred schedule and contact details captured. No clinical details collected.
Initial consultations booked directly. Client receives a confirmed time and a reassuring text confirmation.
If a caller indicates immediate risk, they are directed to 999 or Samaritans (116 123). ForgeMason does not provide crisis intervention.
No clinical, diagnostic or sensitive personal health data collected. Contact and scheduling details only.
Post-therapy course review requests (appropriately worded) sent with client permission. Builds your practice profile.
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Free 20-minute call. We'll show you exactly how ForgeMason works for your practice.