Every chiropractic appointment takes 30–45 minutes. During that time, a new patient in acute pain who can't get through will call the next practice on Google — and often stay there. ForgeMason answers every call from the first ring, captures new patient enquiries in full, and queues callbacks so your team works through them in order when the treatment room is free.
AI picks up from the first ring — no engaged tone while you're in treatment, no voicemail for patients in pain.
New patient, existing patient rebooking, general query, or GP referral — categorised immediately.
Area of complaint, acute or chronic, preferred appointment days, contact details — all structured for your reception team.
Urgent acute pain enquiries flagged. Routine rebookings queued. Your team returns calls in the right order.
Caller receives a confirmation text — callback expected, appointment pending. No patient left wondering.
Area of complaint, pain type (acute/chronic), referral source and contact details captured and sent to reception.
Every call answered from the first ring regardless of whether you're in treatment or between sessions.
Initial consultations booked directly into your diary. Patient gets a confirmed time, not a callback promise.
Callers describing severe or sudden-onset pain are flagged as urgent for priority callback.
Post-treatment review requests sent automatically. Builds your Google profile in Somerset and Dorset.
ForgeMason captures admin and contact details only. No clinical or medical information requested or stored.
Price-Beat Promise. Found a like-for-like service cheaper in Somerset or Dorset? We'll beat it.
Free 20-minute call. We'll show you exactly how ForgeMason works for your practice.