Chard's mix of residential extensions, rural barn conversions, and commercial refurbishment projects keeps practices busy across the South Somerset district. When you're out assessing a farm conversion or in a planning meeting with SSDC, incoming enquiries ring out unanswered — and a client who can't reach you will simply instruct the next architect on their list.
South Somerset's planning authority — SSDC — means Chard architects spend significant time preparing applications, attending pre-app meetings, and coordinating with planning officers. Meanwhile, new enquiries arrive: homeowners wanting extensions, farmers scoping barn conversions, and local businesses planning refurbishments. Each missed call is a project brief you never receive. ForgeMason answers immediately, captures the key project details, and ensures your practice stays competitive even when you're unreachable.
Every enquiry answered and logged — residential extensions, commercial schemes, new builds — so no brief is lost while you're with planning or on site.
Project type, approximate size, planning status, budget indication and client contact details captured before you call back.
Callers with planning permission already granted or imminent start dates flagged immediately — highest-value enquiries reach you first.
Initial consultation appointments booked directly into your diary — no back-and-forth email chains before the first meeting.
Residential, commercial, conservation, or planning appeal — enquiries routed to the right person in your practice from the first call.
Automated review requests sent to clients after project milestones, building your Google profile and reputation in the Chard market.
We'll show you how many project enquiries you're missing and what we'd build to fix it.
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