Wellington. Puppy ate a chocolate button — owner calling at 8pm in a panic. Practice closed. Divert goes to answerphone with out-of-hours number. Owner calls Taunton's out-of-hours line. Seen immediately. Practice in Wellington lost an eight-year client relationship at 8pm on a Tuesday.
ForgeMason answered at 8pm. Ingestion details captured. Owner directed to the right care immediately.

Evening ingestion calls — chocolate, raisins, xylitol, medications, slug pellets — are among the most distressing calls a pet owner makes, and among the most time-sensitive for your clinical team to receive properly. An answerphone telling a panicking puppy owner to call an out-of-hours number is a poor experience that often ends in that owner registering permanently with whoever they find next. ForgeMason captures the ingestion call with what was eaten, how much, and when — and directs the owner to the appropriate care immediately, whether that's your out-of-hours line, an emergency vet, or a call-back window if the risk is low.

Wellington vet practice? Free 20-minute call.

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