Chard. Elderly cat on long-term medication. Owner calling at 5:30pm Thursday for a repeat prescription — running low. Nurse left at 5. No answer. Owner googled another practice. Prescription issued by Yeovil that evening. Practice changed, client gone for the ongoing medication revenue.
ForgeMason answered at 5:30. Prescription request captured. Morning processing confirmed.

Chard's largely working-population demographic calls after 5pm — after work, after picking up the children, while noticing the cat's medication box is nearly empty. This is exactly when the practice phone goes unanswered. A missed repeat prescription call isn't a one-off lost appointment; it's the start of a practice change for an ongoing client. ForgeMason captures the prescription request, the medication name and quantity needed, and confirms a morning call from your dispensary so the owner doesn't need to look elsewhere.

Chard vet practice? Free 20-minute call.

Also serves: Yeovil · Taunton · Wellington · All Somerset