Minehead's location on the edge of Exmoor means a consistent flow of calls about dogs injured on moorland walks — cut pads, lameness, thorn injuries — at times when the practice is mid-procedure and cannot answer the phone. A missed call from an owner with an injured dog on the moor goes to Taunton because Minehead is the only other option and Taunton is the obvious alternative. ForgeMason captures the injury, the location, and how the dog is weight-bearing, and notifies the on-call vet immediately.
AI picks up within 2 rings — including Thursday afternoons when the practice is short-staffed and nurses are in procedures.
Captures pet details, type and location of injury, whether the dog is weight-bearing, approximate location on the moor, and owner contact.
Immediate notification for injury calls. On-call vet receives the full picture and can call back between procedures or dispatch appropriately.
Also serves: Taunton · Bridgwater · Wellington · All Somerset