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AI Receptionist · Bridgwater Vets

Bridgwater. Farm dog injured on the levels. Owner calling Saturday at 11am — busy morning surgery, two nurses processing discharges, front desk overwhelmed. Six-minute hold. Owner called Taunton. Farm dog treated in Taunton. Client now registered there.
ForgeMason answered at 11. Concern and location captured. Farm dog stayed in Bridgwater.

Saturday morning surgery is the busiest two hours of a Bridgwater vet practice's week — a full appointment list, walk-ins from the farming community, and a front desk that cannot step away from the desk. A caller who sits on hold for six minutes during that window does not wait: they call Taunton. ForgeMason answers every Saturday-morning overflow call, captures the presenting concern, the pet's details, and whether there's a farm location involved — so your vet returns from morning surgery to a triage list, not a list of lost clients.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of trades can't take calls while serving customers
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How It Works
01

Answered instantly

AI picks up within 2 rings — no hold music during Saturday morning surgery. Every overflow call captured.

02

Pet details captured

Captures pet name, species and breed, presenting concern, urgency, farm or domestic location if relevant, and owner contact details.

03

Vet or nurse notified

Triage summary sent immediately. Saturday callouts flagged for the on-call vet. Routine calls ready for post-surgery callback.

Capture
£67/mo
  • AI answers every call 24/7
  • Pet and owner details captured
  • Missed-call text-back
  • Appointment booking
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FAQ
Can ForgeMason handle farm animal and working dog calls alongside domestic pets?+
Yes. ForgeMason identifies the species at the start of the call and adjusts what it captures accordingly. For farm dogs or agricultural animals it also asks for the farm name or location postcode, which is included in the notification to your vet — useful for the Somerset Levels where distances to farms matter for callout decisions. It doesn't attempt to triage farm emergencies clinically; it ensures your vet has the location and presenting concern before returning the call, rather than needing to call back twice just to get the basics.
Is there a minimum contract?+
No minimum contract. Rolling monthly — cancel any time. No setup fee.

Bridgwater vet practice? Free 20-minute call.

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Also serves: Taunton · Burnham-on-Sea · Weston-super-Mare · All Somerset