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Call Handling — Tree Surgeons & Arborists

Up a tree.
Quote request unanswered.
Job went elsewhere.

A tree surgeon on-site is physically unable to take calls — up a tree with a chainsaw, operating a chipper, or managing a job in a garden with no signal. Quote requests don't wait. The homeowner calls two or three local surgeons and goes with whoever responds first. ForgeMason captures every quote request and emergency storm callout from the first ring, structures the job details, and has them waiting in your queue the moment the job is done.

85%
of callers ring a competitor if the first call goes unanswered
BrightLocal Consumer Survey
21×
higher contact rate when enquiries followed up within 5 minutes
Harvard Business Review
60%
of small businesses can't take calls while serving clients
Fix Radio
How It Works

Every quote captured. Nothing missed.

01

Call answered instantly

Every call picked up from the first ring — no missed quotes while you're on-site.

02

Job type identified

Crown reduction, tree removal, stump grinding, hedge work, emergency storm damage — categorised immediately.

03

Details captured

Property type, access constraints, urgency level, location and contact details — all structured for quoting.

04

Emergency jobs prioritised

Storm damage and fallen tree calls flagged for same-day callback. Routine quotes queued by date.

05

Callback confirmed

Caller receives a text — quote request received, callback incoming. No lead left hanging.

Features

Built for on-site work.

📞

24/7 Quote Capture

Quote requests answered and captured around the clock. No missed work while you're on a job.

🌳

Job Type Categorisation

Crown reduction, removal, stump grinding, hedge work, emergency storm damage — all identified and routed correctly.

Emergency Storm Prioritisation

Fallen trees, storm damage and urgent safety callouts flagged for immediate callback.

📋

Property Details Captured

Property type, access constraints (gates, narrow access), approximate tree size and job scope captured upfront.

📅

Callback Scheduling

Quote visits booked directly. Customer gets a confirmed time for your arrival.

Review Automation

Post-job review requests sent automatically. Builds your profile in Somerset and Dorset.

Pricing

Simple pricing. No setup fee. No lock-in.

Capture
£67/mo
  • AI answers every call 24/7
  • Enquiry type and details captured
  • Missed-call text-back
  • Callback scheduling
Get Started
Growth System
£367/mo
  • Everything in Front Desk
  • Local SEO management
  • Google Business Profile
  • Google Ads management
  • Monthly strategy call
Get Started
🏆

Price-Beat Promise. Found a like-for-like service cheaper in Somerset or Dorset? We'll beat it.

FAQ

Common questions.

Can it handle emergency storm damage calls at night?+
Yes. ForgeMason operates 24/7. Emergency storm callouts — fallen trees, blocked roads, structural damage risk — are flagged as urgent regardless of time. You'll see them at the top of your queue the moment you check in the morning, or receive an immediate notification if you're set up for urgent alerts.
Will it capture the right details for quoting?+
Yes. ForgeMason captures job type, property description, access details, approximate scope, and the customer's location and contact information — enough for you to prepare a quote estimate before you even call back, saving time on both sides.
Is there a minimum contract?+
No minimum contract. Rolling monthly. No setup fee.
Get Started

Every quote request captured while you're on the job.

Free 20-minute call. We'll show you exactly how ForgeMason works for your business.