Call Handling — Roofing Contractors

On the roof.
Quote request missed.
Job went to the next number.

A roofer on a job can't safely answer their phone — 6 metres up, working in weather, managing materials. Quote requests don't wait, and emergency leak calls especially won't. The customer calls the next roofer on the list and books them instead. ForgeMason captures every quote request and emergency callout, structures the job details, and has the lead waiting in your inbox by the time you're back on the ground.

85%
of callers ring a competitor if the first call goes unanswered
BrightLocal Consumer Survey
21×
higher contact rate when enquiries followed up within 5 minutes
Harvard Business Review
60%
of small businesses can't take calls while serving clients
Fix Radio
How It Works

Every lead captured. Nothing missed.

01

Call answered instantly

Every call picked up from the first ring — no missed leads while you're on a roof.

02

Job type identified

Repair, full replacement, flat roof, lead flashing, pointing, guttering, emergency leak — categorised immediately.

03

Details captured

Property type, urgency (emergency vs planned), insurance claim or private, location and contact details.

04

Emergency leaks prioritised

Active leak and storm damage calls flagged for same-day callback.

05

Callback confirmed

Customer receives a text — job request received, call incoming.

Features

Built for roofers on the job.

📞

24/7 Call Capture

Quote requests and emergency callouts answered at any hour. No missed work while you're on a roof.

🏠

Job Type Categorisation

Repairs, replacements, flat roofs, guttering, emergency leaks — all identified and logged.

Emergency Leak Prioritisation

Active leak and storm damage calls flagged as urgent for immediate callback.

📋

Property Details Captured

Property type, approximate scope, access constraints, urgency and insurance status captured upfront.

📅

Survey Booking

Site visits booked directly into your calendar. Customer gets a confirmed time.

Review Automation

Post-job review requests sent automatically. Builds your local Google profile.

Pricing

Simple pricing. No setup fee. No lock-in.

Capture
£67/mo
  • AI answers every call 24/7
  • Enquiry type and details captured
  • Missed-call text-back
  • Callback scheduling
Get Started
Growth System
£367/mo
  • Everything in Front Desk
  • Local SEO management
  • Google Business Profile
  • Google Ads management
  • Monthly strategy call
Get Started
🏆

Price-Beat Promise. Found a like-for-like service cheaper in Somerset or Dorset? We'll beat it.

FAQ

Common questions.

Can it tell the difference between an emergency leak and a planned replacement enquiry?+
Yes. ForgeMason asks callers about the nature of the job during the call. Active leaks, storm damage and urgent safety-related issues are flagged for immediate callback. Planned quote requests — full replacements, routine repairs — are queued in order for a callback when you're back from the current job.
Does it handle insurance claim jobs differently?+
Yes. If a caller mentions an insurance claim, ForgeMason captures the insurer name and claim number alongside the job details, and routes the enquiry appropriately. You'll have the information ready before you call back.
Is there a minimum contract?+
No minimum contract. Rolling monthly. No setup fee.
Get Started

Every lead captured whether you're on the roof or off it.

Free 20-minute call. We'll show you exactly how ForgeMason works for your business.