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AI Receptionist · Wells Solicitors

Wells. Retired couple. Converting a barn on the edge of the Mendips. Planning approval through. Solicitor needed for the purchase and the build contract. Called Tuesday at 2pm. You were in a client meeting. Never called back. They used a Bristol firm their architect recommended.
ForgeMason answered at 2pm. Matter captured. Instruction stayed local.

Wells solicitors serve a catchment stretching across the Mendips and into the Somerset Levels — a mix of rural conveyancing, Mendip farm matters, estate planning for older residents, and a growing number of lifestyle buyers relocating from Bristol and Bath who bring their advisers with them unless the local firm answers first. ForgeMason keeps every enquiry in your office: the call is answered, the matter captured, and the fee earner notified before the client reaches for their architect's recommendation.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of trades can't take calls while serving customers
Fix Radio
How It Works
01

Answered instantly

AI picks up within 2 rings, 24/7 — competing on responsiveness against Bristol firms the client's advisers already know.

02

Matter captured

Captures matter type (rural conveyancing, development, planning-related, wills, probate, family), urgency, and preferred callback time.

03

Fee earner notified

Instant notification to the relevant fee earner. Callback confirmed with the client during the call.

Capture
£67/mo
  • AI answers every call 24/7
  • Matter type qualification
  • Missed-call text-back
  • Calendar booking
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£167/mo
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£367/mo
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FAQ
How does ForgeMason handle callers who are unsure what type of legal matter they have?+
ForgeMason asks open questions to understand the situation rather than requiring the caller to categorise their own matter. A barn conversion buyer doesn't need to know whether their enquiry is "rural conveyancing" or "development" — they explain the situation and ForgeMason captures the relevant details and routes to the correct fee earner. The caller experiences a natural, helpful conversation, not a legal intake form.
Is there a minimum contract?+
No minimum contract. Rolling monthly — cancel any time. No setup fee.

Wells solicitor? Free 20-minute call.

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Also serves: Glastonbury · Shepton Mallet · Bridgwater · All Somerset