Shepton Mallet sits at the centre of a cluster of small Somerset towns — Wells, Frome, Glastonbury — each with their own solicitors competing for the same family, conveyancing, and probate work. A client with an urgent family matter who doesn't reach a fee earner by Wednesday morning is a client that consults the next town's firm. ForgeMason captures the urgency at first call and ensures the right fee earner is notified before the afternoon is out.
AI picks up within 2 rings, 24/7 — including afternoons when fee earners are in client meetings and reception is managing multiple demands.
Captures matter type (family, conveyancing, wills, probate, employment), urgency level, brief situation, and preferred callback time — urgent matters flagged immediately.
Instant notification with urgency flagging. Urgent family matters reach your fee earner's phone before the afternoon ends.
Also serves: Wells · Frome · Glastonbury · All Somerset