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AI Receptionist · Frome Solicitors

Frome. Creative community. Self-employed. Landlord dispute. Lease issue. Called on a Monday morning. Your fee earner was out until 11. Receptionist said she'd pass it on. It wasn't passed on until Tuesday. Bath firm answered on Monday.
ForgeMason answered Monday morning. Matter captured. Fee earner briefed before 11.

Frome's independent business community and self-employed creative sector generates a distinct mix of legal matters — commercial leases, landlord disputes, IP queries, and small business contracts sit alongside the usual residential conveyancing and family work. These clients are used to being responsive and expect the same from their advisers. ForgeMason ensures that Monday morning call reaches your firm immediately, not after a message that was meant to be passed on.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of trades can't take calls while serving customers
Fix Radio
How It Works
01

Answered instantly

AI picks up within 2 rings, 24/7 — no message that needs to be passed on, no reliance on a colleague remembering.

02

Matter captured

Captures matter type (commercial, landlord/tenant, conveyancing, family, wills), urgency, situation summary, and preferred callback time.

03

Fee earner notified

Instant notification direct to the relevant fee earner — no intermediary, no risk of the message not being passed on.

Capture
£67/mo
  • AI answers every call 24/7
  • Matter type qualification
  • Missed-call text-back
  • Calendar booking
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FAQ
We have a small reception team — does ForgeMason work alongside them or replace them?+
ForgeMason fits around your existing team. You can use it as a full replacement for after-hours and overflow, or as a primary first point of contact. The most common setup for small firms is overflow: ForgeMason catches calls that ring unanswered or go to voicemail when your receptionist is engaged. Your team continues as normal; ForgeMason fills every gap. The notification goes straight to your fee earner's phone, so no message needs to be relayed.
Is there a minimum contract?+
No minimum contract. Rolling monthly — cancel any time. No setup fee.

Frome solicitor? Free 20-minute call.

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Also serves: Shepton Mallet · Wells · Radstock · All Somerset