Midsomer Norton. Bath priced out. Young family. Two incomes. Offer accepted. Needed a conveyancer that day. Called at 3pm. Your receptionist said the conveyancing partner was in a client meeting until 4:30. Called a Bath firm. Didn't look back.
ForgeMason answered at 3pm. Matter captured. Instruction stayed local.

Midsomer Norton draws a consistent stream of buyers priced out of Bath who bring Bath-level expectations — including the expectation that professionals answer the phone. A 3pm call that results in "the partner is available at 4:30" sends the instruction back to a Bath firm that answered immediately. ForgeMason ensures the first call is also the last — matter captured, instruction confirmed, Bath firm not consulted.

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85%

of callers ring a competitor if unanswered

BrightLocal

21×

higher contact rate within 5 minutes

Harvard Business Review

60%

of trades can't take calls while serving customers

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How It Works

Answered instantly

AI picks up within 2 rings, 24/7 — no "the partner's available at 4:30" — the call is answered now and the matter captured immediately.

Matter captured

Captures matter type (conveyancing, family, wills, employment), transaction stage, urgency, and preferred callback time.

Fee earner notified

Instant notification with matter summary. Conveyancing partner gets the lead immediately — not after the 4:30 meeting ends.

Capture

£67/mo

AI answers every call 24/7
Matter type qualification
Missed-call text-back
Calendar booking

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Answered instantly

Matter captured

Fee earner notified

Midsomer Norton solicitor? Free 20-minute call.