People moving house call three or four removal companies and go with whoever provides the fastest, most professional response. When your teams are out on a job — which is most of the day — incoming quote requests go unanswered. ForgeMason captures every quote enquiry, structures the move details, and has every lead ready for a quote when your team returns from the job.
Every call from the first ring while your teams are out on moves — no voicemail, no missed opportunity.
Local, long-distance, office, overseas, specialist item (piano, antiques), storage-only — identified and handled appropriately.
Move date, from/to postcodes, property size, special items, storage requirement and contact details — all structured for quoting.
Exchange completions and short-notice moves flagged for same-day callback so your team can prioritise accordingly.
Home survey and quote visit booked directly. Customer gets a confirmed time for your estimator — not a vague callback.
Every quote request captured while your fleet is out on moves. No enquiry falls through while the team is on a job.
Date, from/to postcodes, property size, floors, lift access, special items — all structured and ready for your estimator to quote from.
Calls mentioning exchange of contracts or imminent completion dates flagged for priority response so you secure the booking first.
Pianos, antiques, fine art and specialist items flagged and routed to your specialist or senior team for accurate assessment.
Home survey visits booked directly into your diary. Customer gets a confirmed time for your estimator — no phone tag required.
Post-move review requests sent automatically. Builds your Which? Trusted Trader and Google profiles without any manual effort.
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Free 20-minute call. We'll show you how many enquiries you're missing and what we'd build to fix it.