Call Handling — Builders & General Contractors

On-site.
Extension enquiry missed.
Two other builders got the call.

A builder on-site is rarely available for calls — in the middle of a pour, managing a delivery, or in a part of the property with no signal. Quote requests don't wait. A homeowner planning an extension or renovation calls three builders in an afternoon and invites whoever responds first for a site visit. ForgeMason captures every quote request, structures the project details, and has the leads waiting when you're back in the van.

85%
of callers ring a competitor if the first call goes unanswered
BrightLocal Consumer Survey
21×
higher contact rate when enquiries followed up within 5 minutes
Harvard Business Review
60%
of small businesses can't take calls while serving clients
Fix Radio
How It Works

What happens when a project enquiry comes in.

01

Answered instantly

Every call from the first ring while you're on-site or managing a job — no more missed calls from signal blackspots.

02

Project type identified

Extension, loft conversion, renovation, new build, kitchen/bathroom, groundworks — identified and handled accordingly.

03

Details captured

Property type, project scope, planning permission status, budget range, timeline and contact details — all captured upfront.

04

Planning stage assessed

Pre-planning, approved, or tender-ready — captured to triage the lead correctly and prioritise the most conversion-ready enquiries.

05

Site visit booked

Initial site visit booked directly into your calendar. Prospect gets a confirmed date for your assessment — not a vague callback.

Features

Built for how builders actually work.

🏗️

Project Enquiry Capture

Extension, loft, renovation, new build and specialist project enquiries captured from every call while you're on-site.

📋

Scope & Budget Captured

Project type, approximate scope, planning status, budget range and timeline captured upfront — ready for your first site visit.

Planning-Ready Leads Prioritised

Projects with approved planning permission and confirmed budget flagged for priority callback — the leads most likely to proceed.

🏠

Property Details Captured

Property type, location, access constraints and any existing structural context captured to prepare for the site assessment.

📅

Site Visit Booking

Initial site assessments booked directly into your calendar. Prospect gets a confirmed date without waiting for a callback.

Review Automation

Post-project review requests sent automatically. Builds your Federation of Master Builders and Google profiles.

Pricing

Simple pricing. No setup fee. No lock-in.

Capture
£67/mo
  • AI answers every call 24/7
  • Project enquiry capture
  • Planning status noted
  • Missed-call text-back
  • Instant SMS notification to you
  • Monthly performance report
Get Started
Growth System
£367/mo
  • Everything in Front Desk
  • Local SEO management
  • Google Business Profile optimisation
  • Google Ads management
  • Monthly strategy call
  • Competitor tracking
Get Started
🏆

Price-Beat Promise. Found a like-for-like managed AI receptionist service in Somerset or Dorset at a lower monthly price? We'll beat it. Show us the quote.

FAQ

Questions from builders and contractors.

Can it handle enquiries for different project types — extensions, renovations and new builds?+
Yes. ForgeMason captures the project type, scale and current stage — which helps you prioritise the leads most likely to proceed. Planning-approved, budget-confirmed extension enquiries are worth a different level of urgency than early-stage new build feasibility calls — and ForgeMason flags each accordingly.
Does it capture planning permission status?+
Yes. One of the first things ForgeMason establishes is whether the customer has planning permission in place, is in the pre-planning stage, or is looking for planning advice. This helps you assess whether a lead is weeks or months from proceeding.
Is there a minimum contract?+
No minimum contract. Rolling monthly — cancel any time. No setup fee.
Get Started

Every project enquiry captured while you're on-site.

Free 20-minute call. We'll show you how many enquiries you're missing and what we'd build to fix it.