Speed-to-Lead + Recall Engine — Heating Engineers

Boiler's out.
Customer's freezing.
Line's engaged.

Q: How does the boiler service recall system work?

After each boiler service, the system logs the service date. 10 months later, it automatically sends the customer a text reminding them their annual service is due, with a booking link. You don't have to touch it.

Breakdown calls in January don't wait. They'll ring once, then find someone who answers. ForgeMason handles every call 24/7, triages urgency, books routine jobs and sends annual service reminders automatically.

See It In Action From £67/month

60%

of heating engineers can't answer calls on site

Fix Radio Trades Survey

85%

of callers ring a competitor if the first call isn't answered

BrightLocal Consumer Survey

21×

higher contact rate when leads followed up within 5 minutes

Harvard Business Review

Two Engines

How ForgeMason runs your front desk.

Engine 1 — Speed-to-Lead

Every breakdown call answered

AI answers every inbound call instantly. Triages urgency — breakdown, no heat, no hot water, annual service, new boiler quote. Routes emergencies to you immediately. Queues routine enquiries with full details captured. Missed-call text-back fires within 60 seconds if anyone hangs up.

Engine 2 — Recall

Annual service reminders on autopilot

Every boiler you service gets logged. 10 months after the service date, the customer automatically receives a reminder text — "Your boiler service is due. Book online or reply to this message." No spreadsheet. No manual chasing. Just recurring revenue arriving in your diary.

How It Works

The breakdown call flow.

Call answered instantly

AI answers within 2 rings, 24/7. Even on Boxing Day morning when the boiler fails and the family is freezing.

Urgency triage

AI establishes: breakdown or routine? No heat or no hot water? Any safety concerns? Routes accordingly — emergency alert or routine queue.

Booked or flagged

Annual service calls go straight into your diary. Breakdowns and new installs get flagged to you with all customer details.

Instant notification

You get a text summary within seconds. Customer gets a confirmation. You finish the job you're on.

Recall reminder fires

10 months later: "Hi [Name], your boiler service is due. Book online at [link] or call us." Service calendar stays full.

Features

Built for heating engineers.

🔥

Breakdown Triage

Knows the difference between "boiler not firing" and a potential CO risk. Safety-critical calls get routed immediately.

📅

Service Recall Automation

Logs every service. Sends reminder texts at the right time. Books them back in. Annual income, automated.

🏠

New Boiler Capture

Qualifies new boiler enquiries — property type, current boiler, fuel type, timing — so you can quote with the right info.

🌙

24/7 Cover

Most boilers break at inconvenient times. AI answers at 10pm in January as efficiently as 9am in September.

⭐

Review Requests

Post-service review requests go out automatically. Builds your Google profile every time you complete a job.

📊

Calendar Integration

Works with Google Calendar, Tradify, ServiceM8 and Powered Now. No double-booking, no missed slots.

Pricing

Simple pricing. No setup fee. No lock-in.

Capture

£67/mo

AI answers every call 24/7
Breakdown urgency triage
Missed-call text-back
Calendar booking integration
Instant notification to you

Get Started

Questions from heating engineers.

Can the AI handle emergency boiler breakdown calls?+

Yes. The AI triages urgency — no heat vs. no hot water vs. suspected CO — and routes accordingly. Genuine emergencies trigger an immediate alert to you. Routine calls are queued with full details.

How does the boiler service recall system work?+

After each boiler service, the system logs the date. 10 months later it automatically sends the customer a text reminding them their annual service is due, with a booking link. You don't have to touch it.

Will the AI give gas safety advice?+

No. The AI never gives technical gas safety advice. If there is any suggestion of a gas leak or CO risk, it tells the caller to leave immediately and call the National Gas Emergency Service on 0800 111 999.

Is there a minimum contract?+

No minimum contract. Rolling monthly — cancel any time. No setup fee on any plan.