Shepton Mallet's rural market town setting means local childcare provision is limited, and parents from surrounding villages often call from a distance to check availability before making the trip. Nursery staff are with the children and can't step away to answer — meaning those long-distance enquiries go unanswered and families look further afield.
With limited nursery provision in the Shepton Mallet area, families travel from surrounding villages and rural communities to access childcare. Many parents call first to check availability before committing to a visit — and if no one answers, they don't drive out; they call a setting in the next town instead. Staff cannot leave children during a session to take calls, and high demand means every missed enquiry is a real loss. ForgeMason answers every call, confirms availability information, and logs the enquiry so your team can follow up promptly.
Every registration call answered and logged — child's first name, age, and required start date captured and sent to your team instantly.
Parents book a nursery tour directly through the AI — no back-and-forth, no missed follow-ups, confirmed straight into your calendar.
Callers are added to your waiting list automatically, with their details captured and a confirmation sent so no enquiry falls through the cracks.
Only the child's first name and age are collected — no sensitive data. Fully compliant with UK GDPR and EYFS data minimisation principles.
Calls answered 24/7 — including evenings when Shepton Mallet and rural Somerset parents research childcare from home.
Automated follow-up prompts happy parents to leave a Google review, building your online reputation across the Shepton Mallet area.
Also serves: Glastonbury · Street · All Nurseries