AI Receptionist · Wells · Somerset

Wells architect.
In a listed building consultation.
Heritage enquiry just rang out.

England's smallest city demands the highest level of heritage architectural expertise — listed buildings in the shadow of the cathedral, conservation area alterations requiring careful justification, and heritage property owners who expect specialist knowledge from the first conversation. When you're in a listed building consultation or on a sensitive site, every missed call is a high-value commission that goes to a competitor.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of professionals can't take calls during client meetings
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The Problem

Wells projects start with a phone call. You can't always answer it.

Wells is dominated by heritage work — listed building consent applications, conservation area design in the cathedral precinct, and alterations to properties that require careful approval from Mendip District Council's heritage officers. Architects working in Wells are typically engaged in meticulous, time-intensive projects that leave little capacity to monitor incoming calls. The heritage property owner who can't reach you won't wait — specialist architects who pick up the phone win these commissions. ForgeMason answers every call and captures the full listed building context before you call back.

Features

Everything a Wells architectural practice needs from a receptionist.

🏛️

New Project Capture

Every enquiry answered and logged — residential extensions, commercial schemes, new builds — so no brief is lost while you're with planning or on site.

📋

Brief Captured Upfront

Project type, approximate size, planning status, budget indication and client contact details captured before you call back.

Planning-Approved Leads Prioritised

Callers with planning permission already granted or imminent start dates flagged immediately — highest-value enquiries reach you first.

📅

Consultation Booking

Initial consultation appointments booked directly into your diary — no back-and-forth email chains before the first meeting.

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Project Type Routing

Residential, commercial, conservation, or planning appeal — enquiries routed to the right person in your practice from the first call.

Review Requests

Automated review requests sent to clients after project milestones, building your Google profile and reputation in the Wells market.

Pricing

From £67/month. No setup fee.

Capture
£67/mo
  • AI answers every call 24/7
  • Project brief captured upfront
  • Missed-call text-back
  • Instant notification
Get Started
Growth System
£367/mo
  • Everything in Front Desk
  • Local SEO for Wells
  • Google Business Profile management
  • Google Ads management
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FAQ

Common questions from Wells architects.

Can it handle listed building and planning appeal enquiries?+
Yes. ForgeMason captures the planning context upfront — whether the caller is dealing with a listed building consent requirement, a planning appeal, a conservation area application, or a pre-application enquiry. It records the property designation, the nature of the work proposed, and any deadlines the client mentions. Your team receives a complete brief so the callback is a substantive conversation rather than a fact-finding exercise.
Can it handle Wells cathedral conservation area and listed property enquiries?+
Yes. For Wells heritage enquiries, ForgeMason captures the listed building grade, whether the property falls within the cathedral close or conservation area, the proposed works in detail, and any engagement already undertaken with Mendip District Council's heritage officers. Clients with complex listed building consent requirements receive a professional, informed response immediately — and you receive the full picture before your callback.
How quickly can we get started?+
Most practices are live within a few working days. We handle the configuration — call flow, project type questions, routing rules — and test everything before going live. No technical work required from your side. Book a free 20-minute call and we'll confirm the timeline for your practice.

Wells architect? Free 20-minute call.

We'll show you how many project enquiries you're missing and what we'd build to fix it.

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