AI Receptionist · Radstock Vets

Radstock. Senior dog, arthritic. Owner calling Saturday at 9am — dog not getting up this morning. On hold three minutes. Midsomer Norton practice called back first with same-day guidance. Owner registered the other dog there the following week.
ForgeMason answered at 9am. Senior dog concern captured. Practice stayed ahead of the Saturday queue.

Radstock's working-family community with senior pets generates Saturday-morning calls — the one morning owners have time to notice that their arthritic dog isn't getting up as usual. A three-minute hold on that call while another practice takes it means not just one missed appointment but the loss of every other pet in the household. ForgeMason captures Saturday-morning calls immediately, flags senior-pet concerns for priority callback, and ensures that your practice is the one that helps — not the one that was too busy to answer.

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85%

of callers ring a competitor if unanswered

BrightLocal

21×

higher contact rate within 5 minutes

Harvard Business Review

60%

of trades can't take calls while serving customers

Fix Radio

How It Works

Answered instantly

AI picks up within 2 rings — no Saturday-morning hold queue. Every call captured before a competing practice answers first.

Pet details captured

Captures pet name, age, known conditions (arthritis, diabetes, heart disease), presenting change, and owner contact. Senior-pet flag included in notification.

Vet or nurse notified

Immediate notification. Saturday morning callbacks triaged by urgency — senior-pet and new concerns prioritised above routine requests.

Capture

£67/mo

AI answers every call 24/7
Pet and owner details captured
Missed-call text-back
Appointment booking

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FAQ

Does ForgeMason capture information about known chronic conditions so the callback is more informed?+

Yes. ForgeMason asks whether the pet has any existing conditions your practice is already treating, what medication they're on if relevant, and what has changed from their normal presentation. This means the notification to your vet includes "nine-year-old arthritic Labrador, normally mobile, not getting up this morning — previously on Metacam" rather than just "dog not well." That level of context means your vet can make a triage decision before the call-back — whether it's a same-day urgent slot, a telephone consultation, or guidance to increase pain relief and monitor — rather than needing to gather history on the call itself.

Is there a minimum contract?+

No minimum contract. Rolling monthly — cancel any time. No setup fee.

Answered instantly

Pet details captured

Vet or nurse notified

Radstock vet practice? Free 20-minute call.