Frome has a high proportion of rescue and rehomed animal owners — a community that tends to be particularly attentive to early signs of illness and willing to call their vet in the early evening. When the divert goes to voicemail at 6:30pm, that owner registers their rescue cat at whichever practice calls them back first. ForgeMason captures the evening call, confirms a morning callback, and sends your nurse the presenting concern so the first conversation is clinical from the start.
AI picks up within 2 rings after hours — no voicemail, no missed evening calls. Every after-close enquiry captured.
Captures pet name, species, presenting concern and how long it has been going on, urgency, and owner contact details.
Morning triage summary waiting when your team opens. The first callback is informed — no need to gather the history on the call.
Also serves: Shepton Mallet · Radstock · Midsomer Norton · All Somerset