AI Receptionist · Wareham Solicitors

Wareham. Probate on a Purbeck cottage. Parent passed two weeks ago. Son handling the estate from Bournemouth. Called Tuesday lunchtime. Solicitor out at a site meeting. Got the answerphone. Called a Poole firm. Matter handled in Poole.
ForgeMason answered Tuesday. Probate details captured. Instruction yours.

Wareham's catchment spans Purbeck — estates and probate matters from retired homeowners whose families often live in Bournemouth or further afield and need a local solicitor to handle an estate they're unfamiliar with. A lunchtime call that hits an answerphone hands the matter to a Poole firm that answered immediately. ForgeMason captures probate and estate enquiries at any hour, with the sensitivity the matter requires, and notifies your fee earner before the caller moves on.

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85%

of callers ring a competitor if unanswered

BrightLocal

21×

higher contact rate within 5 minutes

Harvard Business Review

60%

of trades can't take calls while serving customers

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How It Works

Answered instantly

AI picks up within 2 rings, 24/7 — calm, natural voice with no phone menus, appropriate for bereavement and probate calls.

Matter captured

Captures matter type (probate, wills, conveyancing, family), relationship to the estate, urgency, and preferred callback time for the executor.

Fee earner notified

Instant notification. Probate fee earner has the estate details and executor contact before the caller reaches the Poole firm.

Capture

£67/mo

AI answers every call 24/7
Matter type qualification
Missed-call text-back
Calendar booking

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FAQ

Probate callers are often in a difficult emotional state — how does the AI handle that?+

ForgeMason uses a calm, natural voice with no prompts, no phone menus and no unnecessary probing. For a probate call, it acknowledges the situation simply and gathers only the essential details — the nature of the estate, the executor's name and contact, and a preferred callback time. It doesn't ask callers to "press 1 for probate"; it asks open, conversational questions. The aim is that the caller feels they have spoken to someone competent and helpful, not navigated a phone tree at a difficult moment.

Is there a minimum contract?+

No minimum contract. Rolling monthly — cancel any time. No setup fee.

Answered instantly

Matter captured

Fee earner notified

Wareham solicitor? Free 20-minute call.