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AI Receptionist · Burnham-on-Sea Solicitors

Burnham-on-Sea. Retired couple. Wills need updating. New grandchildren. Moved assets. Called Tuesday morning. You were dealing with a conveyancing completion. Receptionist said she'd pass on a message. Message not passed. No callback. Bridgwater firm got the work.
ForgeMason answered Tuesday. Appointment confirmed in diary. Wills done locally.

Burnham-on-Sea's predominantly retired population produces a steady flow of wills, estate planning, and probate matters — instructions that are rarely urgent but are entirely dependent on the firm that was easiest to contact when the client decided to act. A dropped message on a busy Tuesday morning sends that work to Bridgwater. ForgeMason ensures every call is captured, every appointment confirmed, and every instruction stays with your firm.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of trades can't take calls while serving customers
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How It Works
01

Answered instantly

AI picks up within 2 rings, 24/7 — including during completion days when reception is stretched and messages get missed.

02

Matter captured

Captures matter type (wills, estate planning, probate, conveyancing, family), brief situation, and preferred appointment day and time.

03

Fee earner notified

Instant notification with no relay risk. Appointment confirmed in diary directly — no message to be passed on.

Capture
£67/mo
  • AI answers every call 24/7
  • Matter type qualification
  • Missed-call text-back
  • Calendar booking
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FAQ
Our busiest periods — completions, school holidays — are when calls get missed. Does ForgeMason help?+
ForgeMason is most valuable precisely during your busiest periods. When your team is managing a completion, the person who calls about updating a will is the instruction that falls between the cracks. ForgeMason covers that call entirely — the wills enquiry is captured, the fee earner notified, the appointment offered. Your team finishes the completion; ForgeMason keeps the pipeline moving. It's automatic overflow that costs the same whether it handles one busy period or twelve.
Is there a minimum contract?+
No minimum contract. Rolling monthly — cancel any time. No setup fee.

Burnham-on-Sea solicitor? Free 20-minute call.

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Also serves: Bridgwater · Weston-super-Mare · Taunton · All Somerset