Wellington is a growing Somerset town with a young family population, and parents here call nurseries during the working day — exactly when your staff are with children and can't answer the phone. Ofsted ratios mean no one can step away from the room, and calls that go unanswered become registrations at another setting.
Wellington's growing residential community is bringing an increasing number of young families to the town, all needing local childcare. Parents call during the working day — the same hours your team is occupied supervising children and maintaining required staff-to-child ratios. Every missed call is a family that turns to another setting. ForgeMason answers immediately, captures the child's details and start date, and gets the enquiry to your team so a prompt, personal follow-up call can secure the registration.
Every registration call answered and logged — child's first name, age, and required start date captured and sent to your team instantly.
Parents book a nursery tour directly through the AI — no back-and-forth, no missed follow-ups, confirmed straight into your calendar.
Callers are added to your waiting list automatically, with their details captured and a confirmation sent so no enquiry falls through the cracks.
Only the child's first name and age are collected — no sensitive data. Fully compliant with UK GDPR and EYFS data minimisation principles.
Calls answered 24/7 — including daytime hours when Wellington nursery staff are ratio-bound and can't pick up.
Automated follow-up prompts happy parents to leave a Google review, building your online reputation in the Wellington childcare market.
Also serves: Taunton · Bridgwater · All Nurseries