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AI Receptionist · Gillingham · Dorset

Gillingham architect.
On a new housing site.
New project enquiry just rang out.

Gillingham is one of North Dorset's fastest-growing towns, with new housing development, commercial architecture, and a growing planning workload that keeps practices busy on site and in meetings. When you're at a development site or reviewing plans with a client, ForgeMason answers every call and captures every project brief so nothing is lost while you're unavailable.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of professionals can't take calls during client meetings
Fix Radio
The Problem

Gillingham projects start with a phone call. You can't always answer it.

Gillingham's status as a designated growth town in North Dorset has driven a sustained increase in architectural work — new residential developments, commercial buildings, and associated infrastructure projects. Practices serving this market are active on development sites and in planning meetings, often away from the office when new enquiries come in. A missed call can mean a project goes to a competitor. ForgeMason answers every enquiry, captures the project scope and contact details, and ensures you're always able to follow up promptly.

Features

Everything a Gillingham architectural practice needs from a receptionist.

🏛️

New Project Capture

Every enquiry answered and logged — housing development design, commercial architecture, residential extensions — so no brief is lost while you're on site.

📋

Brief Captured Upfront

Project type, approximate size, planning status, budget indication and client contact details captured before you call back.

Planning-Approved Leads Prioritised

Callers with planning permission already granted or imminent start dates flagged immediately — highest-value enquiries reach you first.

📅

Consultation Booking

Initial consultation appointments booked directly into your diary — no back-and-forth email chains before the first meeting.

🏘️

Project Type Routing

Residential, commercial, development, or planning appeal — enquiries routed to the right person in your practice from the first call.

Review Requests

Automated review requests sent to clients after project milestones, building your Google profile and reputation in the Gillingham market.

Pricing

From £67/month. No setup fee.

Capture
£67/mo
  • AI answers every call 24/7
  • Project brief captured upfront
  • Missed-call text-back
  • Instant notification
Get Started
Growth System
£367/mo
  • Everything in Front Desk
  • Local SEO for Gillingham
  • Google Business Profile management
  • Google Ads management
Get Started
FAQ
Can it handle listed building and planning appeal enquiries?+
Yes. ForgeMason captures the planning context upfront — whether the caller is dealing with a listed building consent requirement, a planning appeal, a conservation area application, or a pre-application enquiry. It records the property designation, the nature of the work proposed, and any deadlines the client mentions. Your team receives a complete brief so the callback is a substantive conversation rather than a fact-finding exercise.
We handle both new development and residential extension work in Gillingham — will it distinguish between them?+
Yes. ForgeMason is configured around your project types. It captures whether the enquiry is for new-build housing design, a commercial project, a residential extension, or something else — and records the relevant details for each. When you call back, you have the context to respond appropriately from the first conversation.
How quickly can we get started?+
Most practices are live within a few working days. We handle the configuration — call flow, project type questions, routing rules — and test everything before going live. No technical work required from your side. Book a free 20-minute call and we'll confirm the timeline for your practice.

Gillingham architect? Free 20-minute call.

We'll show you how many project enquiries you're missing in Gillingham and what we'd build to fix it.

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