Sherborne's affluent and attentive pet-owner community frequently calls to arrange elective and scheduled procedures — dental assessments, annual health checks, pre-operative consultations — at times when the relevant clinician is unavailable. "Call back Monday" on a Friday afternoon is an invitation for the owner to make other arrangements. ForgeMason captures the enquiry with the procedure type and preferred timing, and sends a pre-qualified brief to your vet so the Monday callback is a booking conversation, not a first enquiry.
AI picks up every call — including Friday afternoons during half-days. No "call back Monday" message to your clients.
Captures pet details, procedure or concern type, preferred appointment timing, and owner contact — full pre-qualified brief for your vet.
Notification sent immediately. Monday morning your team has a brief for each callback — not a list of names to chase.
Also serves: Dorchester · Yeovil · Gillingham · All Dorset