A Radstock sixth-form student calls between lessons at 11:20am — their college has noticed they're squinting at the board and suggested an eye test. They want to book today if possible. Your optometrist is in a full consultation; the receptionist is managing a delivery. The call gets missed. The student, unsure whether they need to do anything, forgets to call back. ForgeMason answers immediately, confirms that full-time students under 19 qualify for a free NHS sight test, finds the next available slot, and books it — so a referred student becomes a confirmed patient in under three minutes.
Radstock sits in the Mendip coalfield valley, closely linked with Midsomer Norton and within easy reach of Bath. Patients here have a genuine choice: they can use a local practice or make the short journey to the much larger offering in Bath or Bristol. Retaining patients in Radstock depends on the experience being consistently excellent — and that starts at the very first phone call. A missed call is a nudge toward the bigger city option. ForgeMason ensures that every patient who reaches out to your practice gets an immediate, professional response that confirms their decision to stay local.
Sight test appointments booked for both NHS and private patients. Type identified from the first call.
Automated sight test recall at 2 years (or custom interval). Patients book before their vision changes undetected.
Appointments booked outside clinic hours. Evening callers book next-day slots without waiting to call back.
Flash, floaters, sudden vision loss — urgent calls escalated immediately. Routine calls handled normally.
Lens reorder requests captured and forwarded. Patients don't need to come in just to reorder.
Automated post-appointment review requests build your profile for local optician searches.
Free 20-minute demo. See how ForgeMason works for your Radstock practice.
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