Tuesday morning, 8:47am. A tenant in a Preston Road terrace reports a burst pipe under the kitchen sink — water spreading. Two minutes later, a couple who saw a Yeovil town-centre flat on Rightmove call to arrange a viewing before the weekend. Your office doesn't open until nine. Both callers get voicemail. ForgeMason answers before nine, escalates the flood as urgent, books the viewing, and your team starts the day already handling it — not discovering it.
Yeovil's letting market is driven by defence and aerospace workers from the nearby Leonardo and AgustaWestland sites, NHS staff from Yeovil District Hospital, and families relocating from Dorset and further afield. Shift patterns mean tenants often need to contact their agent outside standard hours — and prospective renters browsing Rightmove late in the evening want to book viewings first thing the next morning. If the phone isn't answered at 8:45am, they've moved on to the next listing before your team arrives at the desk.
Urgent repairs escalated. Non-urgent logged with property, issue, and access details. Reference issued to tenant.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held.
Maintenance summaries sent to landlords automatically. They stay informed without extra calls from your team.
Urgent maintenance at 10pm escalated to contractor. Tenants not left waiting until the office opens.
Landlords calling to let their property — details captured, valuation booked. No new business missed.
Automated post-tenancy review requests build your profile for local letting agent searches.
Free 20-minute demo. See how ForgeMason handles calls for your Yeovil letting agency.
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