Friday afternoon. A tenant in a Taunton town-centre flat calls — no heating since last night. Simultaneously, a prospective renter rings to book a viewing on a Holway Road terrace. Your one member of staff is mid-call with a landlord. Both lines ring out. The tenant calls a housing helpline. The prospective renter books with a competitor. ForgeMason answers both calls at once — maintenance logged with reference, viewing slot confirmed.
Taunton carries a broad and active rental market — commuter lets for Bristol and Exeter workers, student accommodation near Taunton School and Richard Huish College, and a steady flow of families relocating along the M5 corridor. Demand is consistent year-round, which means viewing enquiries arrive at all hours, and maintenance calls from a large managed portfolio don't observe office hours. When a single-office team handles 200-plus managed properties, the phone is a constant source of interruption — and a constant source of missed revenue when it goes unanswered.
Urgent repairs escalated. Non-urgent logged with property, issue, and access details. Reference issued to tenant.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held.
Maintenance summaries sent to landlords automatically. They stay informed without extra calls from your team.
Urgent maintenance at 10pm escalated to contractor. Tenants not left waiting until the office opens.
Landlords calling to let their property — details captured, valuation booked. No new business missed.
Automated post-tenancy review requests build your profile for local letting agent searches.
Free 20-minute demo. See how ForgeMason handles calls for your Taunton letting agency.
Book the Demo