Monday 9:03am. A long-term tenant on the Leigh Road corridor reports a broken boiler. Two minutes later, a retirement downsizer calls to arrange a viewing of a ground-floor flat near the Minster. ForgeMason handles both simultaneously — triage on the boiler, viewing slot confirmed — before your office has finished its first coffee.
Wimborne is a market town with a genuinely dual rental market. You're managing long-term family lets in the residential streets around the town centre alongside an influx of retirement downsizers looking for lower-maintenance ground-floor or bungalow rentals. These tenant types call at different times for entirely different reasons — and they both expect a prompt, professional response. When a maintenance issue and a viewing enquiry land at the same moment, one of them waits. The one that waits is increasingly likely to call your competitor. ForgeMason answers both calls at once, triages the maintenance properly, and books the viewing — so neither caller ever hits voicemail during business hours or out of hours.
Urgent repairs escalated. Non-urgent logged with property, issue, and access details. Reference issued to tenant.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held.
Maintenance summaries sent to landlords automatically. They stay informed without extra calls from your team.
Urgent maintenance at 10pm escalated to contractor. Tenants not left waiting until the office opens.
Landlords calling to let their property — details captured, valuation booked. No new business missed.
Automated post-tenancy review requests build your profile for local letting agent searches.
Free 20-minute demo. See how ForgeMason handles calls for your Wimborne letting agency.
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