Wednesday evening, 7:30pm. A tenant in a Clarks Village-side terrace calls — the boiler has tripped and won't restart, and the temperature is dropping. A Glastonbury family on the wrong side of the catchment calls simultaneously about a two-bed available near the shoe factory site. Your agency closed at six. ForgeMason answers both — boiler escalated as urgent, family's viewing booked for Saturday morning.
Street and Glastonbury are effectively a single rental market — tenants in one town regularly look in the other when supply runs low. Demand is driven by local employment at Street's retail outlets and surrounding businesses, school catchment priorities, and a significant number of long-term renters who move infrequently and expect excellent service from their agent. Lettings agencies covering both towns manage a spread of property types — from town-centre terraces to edge-of-town new builds — and a maintenance workload that arrives steadily throughout the year. Missing an evening or weekend call is a routine event without AI cover, and each one is a small loss: of a tenant, a landlord's confidence, or a prospective letting.
Urgent repairs escalated. Non-urgent logged with property, issue, and access details. Reference issued to tenant.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held.
Maintenance summaries sent to landlords automatically. They stay informed without extra calls from your team.
Urgent maintenance at 10pm escalated to contractor. Tenants not left waiting until the office opens.
Landlords calling to let their property — details captured, valuation booked. No new business missed.
Automated post-tenancy review requests build your profile for local letting agent searches.
Free 20-minute demo. See how ForgeMason handles calls for your Street letting agency.
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