Tuesday lunchtime. A tenant in a converted mill flat off Waterloo Road calls — there's damp coming through the ceiling after last night's rain. Three minutes later, a Bath couple browsing Rightmove ring to book a viewing on a cottage near the showground. You're out at a property inspection, phone on silent. Both calls miss. The tenant emails the council. The Bath couple book a viewing in Wells instead. ForgeMason takes both calls — damp logged with photos requested, viewing confirmed.
Shepton Mallet sits at a crossroads in the Somerset rental market — close enough to Bath and Bristol to attract professional commuters, but also serving the agricultural and light industrial workforce of the Mendip district. Its older housing stock, including former industrial conversions, generates a varied maintenance workload, while the proximity to the Glastonbury Festival site means seasonal accommodation demand can spike sharply. For a letting agency managing this mix, consistent phone cover is the baseline — and the agencies that answer every call reliably will grow their portfolio at the expense of those that don't.
Urgent repairs escalated. Non-urgent logged with property, issue, and access details. Reference issued to tenant.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held.
Maintenance summaries sent to landlords automatically. They stay informed without extra calls from your team.
Urgent maintenance at 10pm escalated to contractor. Tenants not left waiting until the office opens.
Landlords calling to let their property — details captured, valuation booked. No new business missed.
Automated post-tenancy review requests build your profile for local letting agent searches.
Free 20-minute demo. See how ForgeMason handles calls for your Shepton Mallet letting agency.
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