Friday afternoon. A tenant on Coppice Street reports a window latch broken — they're concerned about security overnight. At the same moment, a prospective renter calls to ask about a two-bedroom cottage they saw listed. ForgeMason flags the broken latch as urgent, contacts your contractor, and books the viewing — without your team breaking off to take either call manually.
Shaftesbury sits on a hilltop with a relatively compact rental market compared to the larger Dorset towns. Many properties here are managed directly by landlords rather than agents — which means when those landlords do call you, they're often comparing your service against the ease of self-management. If a tenant reaches voicemail, or if a potential landlord client can't get through, the scale of the local market means you feel every missed opportunity. ForgeMason makes your small agency operate like a larger one: every call answered, every maintenance report logged, every landlord kept informed — without the overhead of additional staff.
Urgent repairs escalated. Non-urgent logged with property, issue, and access details. Reference issued to tenant.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held.
Maintenance summaries sent to landlords automatically. They stay informed without extra calls from your team.
Urgent maintenance at 10pm escalated to contractor. Tenants not left waiting until the office opens.
Landlords calling to let their property — details captured, valuation booked. No new business missed.
Automated post-tenancy review requests build your profile for local letting agent searches.
Free 20-minute demo. See how ForgeMason handles calls for your Shaftesbury letting agency.
Book the Demo