Thursday night, 9:45pm. A tenant in a Fortescue Road terrace calls — the gas has gone off and the house is cold. A few minutes later, a young professional newly arrived in Bath searches Rightmove, finds a Radstock flat at half the Bath price, and calls the agent number at 9:50pm wanting to book a viewing before the weekend. Office closed three hours ago. ForgeMason answers — gas escalated for emergency contractor, Saturday morning viewing confirmed.
Radstock's rental market is largely defined by its relationship with Bath — it offers more affordable rents within commuting distance, which makes it attractive to NHS workers, teachers, and young professionals. These tenants compare their rental experience against Bath standards and will switch agents if the service falls short. At the same time, Radstock's housing stock includes a significant proportion of Victorian terraces with older boilers, ageing pipework, and the maintenance demands that come with it. Out-of-hours calls are routine, and a gas or heating failure in winter gets reported the moment it happens — not at nine the following morning.
Urgent repairs escalated. Non-urgent logged with property, issue, and access details. Reference issued to tenant.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held.
Maintenance summaries sent to landlords automatically. They stay informed without extra calls from your team.
Urgent maintenance at 10pm escalated to contractor. Tenants not left waiting until the office opens.
Landlords calling to let their property — details captured, valuation booked. No new business missed.
Automated post-tenancy review requests build your profile for local letting agent searches.
Free 20-minute demo. See how ForgeMason handles calls for your Radstock letting agency.
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