Thursday evening. A tenant in a new-build rental off Shaftesbury Road calls to report a faulty extractor fan in the bathroom — non-urgent but wants it logged. At the same moment, a young professional commuting to Salisbury calls asking about a two-bedroom flat with off-road parking. ForgeMason logs the maintenance report with a reference number and books the viewing — both handled before your evening even started.
Gillingham is seeing increasing rental demand from professional tenants drawn by the A303 corridor and the railway connections to Salisbury and beyond. New developments have added rental stock, and with that comes a growing volume of both tenant maintenance calls and inbound viewing enquiries. As demand grows, the gap between calls you can personally answer and calls that slip to voicemail widens. The tenants moving to Gillingham are often relocating from larger towns and expect responsive, professional communication. A missed call on a viewing enquiry goes to the next agent in their search results. ForgeMason closes that gap.
Urgent repairs escalated. Non-urgent logged with property, issue, and access details. Reference issued to tenant.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held.
Maintenance summaries sent to landlords automatically. They stay informed without extra calls from your team.
Urgent maintenance at 10pm escalated to contractor. Tenants not left waiting until the office opens.
Landlords calling to let their property — details captured, valuation booked. No new business missed.
Automated post-tenancy review requests build your profile for local letting agent searches.
Free 20-minute demo. See how ForgeMason handles calls for your Gillingham letting agency.
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