Tuesday morning. A BTL landlord with three Ferndown properties calls to ask about a maintenance report he's heard nothing about from his tenant. Thirty seconds later, an older tenant in a bungalow on Ringwood Road calls to report a faulty smoke alarm. ForgeMason briefs the landlord on what's been logged, takes the alarm report as urgent, and notifies your contractor — all before you've finished the first call of your day.
Ferndown has a strong buy-to-let landlord base — investors with multiple properties who rely on agents to manage not just the tenants but the information flow between tenant and owner. Older tenants in the area tend to call rather than email, and they expect a personal, attentive response when something goes wrong in their home. When you're managing a portfolio for a landlord with four or five properties and one of those tenants calls about a maintenance issue, there's a reasonable expectation that the landlord will be kept in the loop without them having to chase. ForgeMason automates that loop — tenant call logged, landlord notified, contractor queued — without your team needing to make a single extra call.
Urgent repairs escalated. Non-urgent logged with property, issue, and access details. Reference issued to tenant.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held.
Maintenance summaries sent to landlords automatically. They stay informed without extra calls from your team.
Urgent maintenance at 10pm escalated to contractor. Tenants not left waiting until the office opens.
Landlords calling to let their property — details captured, valuation booked. No new business missed.
Automated post-tenancy review requests build your profile for local letting agent searches.
Free 20-minute demo. See how ForgeMason handles calls for your Ferndown letting agency.
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