Monday morning, 7:55am. A tenant in a Fore Street terrace calls to report no hot water — they have work at 9am. Seconds later, a young professional relocating from Exeter rings to ask about a two-bed cottage near Snowdon Hill. Your office opens at nine. Both calls go to voicemail. The tenant calls the council. The prospective tenant calls a Yeovil agent with Chard listings. ForgeMason answers at 7:55 — both calls handled before the kettle boils.
Chard sits at the southern tip of Somerset, drawing tenants from both sides of the county boundary with Dorset. Its rental market is characterised by affordability — it attracts working families, agricultural workers, and people priced out of Yeovil and Taunton. This means a high proportion of long-term managed tenancies, older housing stock with more maintenance calls, and landlords who expect to be kept informed without having to chase. For a small local agency managing 100-plus properties across Chard and the surrounding villages, an unanswered phone is a problem that compounds — one missed maintenance call becomes a formal complaint; one missed viewing enquiry becomes a longer void period.
Urgent repairs escalated. Non-urgent logged with property, issue, and access details. Reference issued to tenant.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held.
Maintenance summaries sent to landlords automatically. They stay informed without extra calls from your team.
Urgent maintenance at 10pm escalated to contractor. Tenants not left waiting until the office opens.
Landlords calling to let their property — details captured, valuation booked. No new business missed.
Automated post-tenancy review requests build your profile for local letting agent searches.
Free 20-minute demo. See how ForgeMason handles calls for your Chard letting agency.
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