Saturday morning, 9:15am. A Hinkley Point C contract worker renting a Bridgwater terrace calls — boiler has been cold since Friday night. At the same moment, a couple relocating from Bristol ring to book a viewing on a new-build near the docks. Your weekend cover is one person handling a walk-in. Both calls hit voicemail. ForgeMason catches both — boiler escalated to your emergency contractor, viewing locked in for Sunday afternoon.
Bridgwater's rental market has been transformed by the EDF Hinkley Point C construction project, bringing thousands of contract workers into a town with limited housing stock. Demand for short-term and long-term lets is high, competition between agents is real, and tenants often work rotating shifts that mean maintenance calls and enquiries arrive at times no small agency can staff. Add the longstanding agricultural and manufacturing workforce and you have a diverse portfolio where responsive call handling is the difference between retaining tenants and losing them to a better-organised competitor.
Urgent repairs escalated. Non-urgent logged with property, issue, and access details. Reference issued to tenant.
Prospective tenants book viewings directly. Property confirmed, requirements captured, diary slot held.
Maintenance summaries sent to landlords automatically. They stay informed without extra calls from your team.
Urgent maintenance at 10pm escalated to contractor. Tenants not left waiting until the office opens.
Landlords calling to let their property — details captured, valuation booked. No new business missed.
Automated post-tenancy review requests build your profile for local letting agent searches.
Free 20-minute demo. See how ForgeMason handles calls for your Bridgwater letting agency.
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