AI Receptionist · Swanage · Dorset

Swanage architect.
On a coastal site inspection.
New project enquiry just rang out.

Swanage's Purbeck limestone character, coastal planning constraints, and active holiday property design market create a specialist workload that requires knowledge of local materials and AONB sensitivities. When you're on site or liaising with planning officers, ForgeMason answers every call and captures the full project brief so no enquiry is lost.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of professionals can't take calls during client meetings
Fix Radio
The Problem

Swanage projects start with a phone call. You can't always answer it.

Swanage is a coastal resort town where architectural projects span heritage residential, Purbeck limestone design, holiday property development, and coastal new-builds constrained by National Landscape designation. Architects serving this market are regularly on site or in complex planning discussions, away from the phone when potential clients call. Those clients will ring the next practice if they reach voicemail. ForgeMason answers every enquiry, captures the planning context and project scope, and ensures you can follow up with full information.

Features

Everything a Swanage architectural practice needs from a receptionist.

🏛️

New Project Capture

Every enquiry answered and logged — Purbeck limestone design, coastal residential, holiday property — so no brief is lost while you're on site.

📋

Brief Captured Upfront

Project type, approximate size, planning status, budget indication and client contact details captured before you call back.

Planning-Approved Leads Prioritised

Callers with planning permission already granted or imminent start dates flagged immediately — highest-value enquiries reach you first.

📅

Consultation Booking

Initial consultation appointments booked directly into your diary — no back-and-forth email chains before the first meeting.

🏘️

Project Type Routing

Residential, coastal, conservation, or planning appeal — enquiries routed to the right person in your practice from the first call.

Review Requests

Automated review requests sent to clients after project milestones, building your Google profile and reputation in the Swanage market.

Pricing

From £67/month. No setup fee.

Capture
£67/mo
  • AI answers every call 24/7
  • Project brief captured upfront
  • Missed-call text-back
  • Instant notification
Get Started
Growth System
£367/mo
  • Everything in Front Desk
  • Local SEO for Swanage
  • Google Business Profile management
  • Google Ads management
Get Started
FAQ
Can it handle listed building and planning appeal enquiries?+
Yes. ForgeMason captures the planning context upfront — whether the caller is dealing with a listed building consent requirement, a planning appeal, a conservation area application, or a pre-application enquiry. It records the property designation, the nature of the work proposed, and any deadlines the client mentions. Your team receives a complete brief so the callback is a substantive conversation rather than a fact-finding exercise.
We work across the Isle of Purbeck — will it cover enquiries from the wider area?+
Yes. ForgeMason is configured around your actual service area, so whether enquiries come from Swanage, Worth Matravers, Langton Matravers, or anywhere else across the Purbeck peninsula, every call is captured and the project brief recorded to the same standard. You define the geography; the AI works within it.
How quickly can we get started?+
Most practices are live within a few working days. We handle the configuration — call flow, project type questions, routing rules — and test everything before going live. No technical work required from your side. Book a free 20-minute call and we'll confirm the timeline for your practice.

Swanage architect? Free 20-minute call.

We'll show you how many project enquiries you're missing in Swanage and what we'd build to fix it.

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