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AI Receptionist · Ferndown · Dorset

Ferndown architect.
In a client meeting.
New project enquiry just rang out.

In Ferndown's competitive Bournemouth fringe market, homeowners seeking an architect will ring multiple practices — and instruct the first one that confirms availability and responds professionally. When you're engaged with an existing client, ForgeMason answers every call, captures the project brief, and ensures you always make that first impression count.

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85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
60%
of professionals can't take calls during client meetings
Fix Radio
The Problem

Ferndown projects start with a phone call. You can't always answer it.

Ferndown sits on the doorstep of Bournemouth, giving architectural practices here access to a high-volume residential market — extensions, renovations, and new-build schemes — but also exposing them to intense competition from practices across the conurbation. Homeowners in this market are practical: they ring several architects and instruct the first to respond helpfully and confirm capacity. Missing that first call can mean losing the project entirely. ForgeMason ensures every enquiry is answered, the brief captured, and your practice represented professionally from the very first contact.

Features

Everything a Ferndown architectural practice needs from a receptionist.

🏛️

New Project Capture

Every enquiry answered and logged — residential extensions, renovations, new-builds — so no brief is lost while you're with an existing client.

📋

Brief Captured Upfront

Project type, approximate size, planning status, budget indication and client contact details captured before you call back.

Planning-Approved Leads Prioritised

Callers with planning permission already granted or imminent start dates flagged immediately — highest-value enquiries reach you first.

📅

Consultation Booking

Initial consultation appointments booked directly into your diary — no back-and-forth email chains before the first meeting.

🏘️

Project Type Routing

Residential, commercial, conservation, or planning appeal — enquiries routed to the right person in your practice from the first call.

Review Requests

Automated review requests sent to clients after project milestones, building your Google profile and reputation in the Ferndown market.

Pricing

From £67/month. No setup fee.

Capture
£67/mo
  • AI answers every call 24/7
  • Project brief captured upfront
  • Missed-call text-back
  • Instant notification
Get Started
Growth System
£367/mo
  • Everything in Front Desk
  • Local SEO for Ferndown
  • Google Business Profile management
  • Google Ads management
Get Started
FAQ
Can it handle listed building and planning appeal enquiries?+
Yes. ForgeMason captures the planning context upfront — whether the caller is dealing with a listed building consent requirement, a planning appeal, a conservation area application, or a pre-application enquiry. It records the property designation, the nature of the work proposed, and any deadlines the client mentions. Your team receives a complete brief so the callback is a substantive conversation rather than a fact-finding exercise.
The Ferndown market is very competitive — how does ForgeMason help us win more instructions?+
In a competitive market, the practice that responds first and most professionally wins the most work. ForgeMason answers every call immediately — no voicemail, no ring-out — captures the project brief, and sends you an instant notification so you can call back within minutes. That response speed, combined with a complete brief for the first conversation, puts you ahead of practices that rely on returning calls from memory.
How quickly can we get started?+
Most practices are live within a few working days. We handle the configuration — call flow, project type questions, routing rules — and test everything before going live. No technical work required from your side. Book a free 20-minute call and we'll confirm the timeline for your practice.

Ferndown architect? Free 20-minute call.

We'll show you how many project enquiries you're missing in Ferndown and what we'd build to fix it.

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Also serves: All Architects · Bournemouth · Verwood · Wimborne Minster