AI Receptionist · Wells Aesthetics Clinics

Wells client. Skin booster enquiry. In from the Mendip villages. Called on a market day. No one free.
ForgeMason answered. Consultation confirmed. She stayed local.

Wells draws aesthetics clients from across the Mendip Hills — Glastonbury, Shepton Mallet, Cheddar, and the villages between — who prefer a well-regarded local clinic over making the longer trip to Bristol or Bath. These are clients with options; they choose Wells because of trust, convenience and reputation. When your phone goes unanswered, that trust is tested before the relationship has even begun. ForgeMason ensures every call is answered instantly, every treatment interest is captured, and every client from across the Mendips gets a reason to keep choosing Wells.

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60%
of trades can't take calls while serving customers
Fix Radio
85%
of callers ring a competitor if unanswered
BrightLocal
21×
higher contact rate within 5 minutes
Harvard Business Review
How It Works
01

Answered instantly

AI picks up within 2 rings, 24/7.

02

Treatment qualified

Captures treatment interest — anti-wrinkle injections, dermal fillers, skin boosters, microneedling, chemical peel or consultation — whether new or returning client, any relevant medical history flags, and preferred date.

03

Booked or notified

Slot goes in your system or instant text. Missed-call text-back fires within 60 seconds.

Capture
£67/mo
  • AI answers every call 24/7
  • Treatment qualification
  • Missed-call text-back
  • Calendar booking
Get Started
Growth System
£367/mo
  • Everything in Front Desk
  • Local SEO for Wells
  • Google Ads management
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FAQ
A lot of our clients come in from the surrounding Mendip villages — does ForgeMason help us retain those clients rather than lose them to Bath or Bristol?+
Absolutely. Village clients who call you rather than immediately looking towards Bath or Bristol are signalling a preference for a local option — but that preference only holds if the experience from the very first call is smooth. ForgeMason answers immediately, captures where they're calling from, qualifies the treatment and books the slot. A client who gets a professional, responsive first contact is far more likely to stay loyal to Wells rather than deciding the extra journey is worth it for a clinic that answers the phone reliably.
Is there a minimum contract?+
No minimum contract. Rolling monthly — cancel any time. No setup fee.

Wells aesthetics clinic? Free 20-minute call.

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Also serves: Glastonbury · Shepton Mallet · Bridgwater · All Somerset