AI Receptionist · Wareham Vets

Wareham. Border collie — lacerations from barbed wire on a farm near the Frome valley. Owner calling at 7:50am before the 8:30 opening. Practice answerphone. Owner drove straight to Swanage. Registered there, never came back.
ForgeMason answered before opening. Injury captured. Vet notified immediately.

Wareham is surrounded by working farms, heathland walks, and the rivers Frome and Piddle — terrain where injuries happen early and owners need a vet before the day officially starts. A practice answerphone at 7:50am does not tell the owner how severe the wound is, does not capture the details, and does not give the vet any warning before they arrive. ForgeMason is available from the first call, not from 8:30, and the vet walks in already knowing what to expect.

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85%

of callers ring a competitor if unanswered

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21×

higher contact rate within 5 minutes

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of trades can't take calls while serving customers

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How It Works

Answered before opening

AI picks up from the first call of the day — before 8:30, before staff arrive, before anything is missed.

Injury details captured

Nature of injury, location on the animal, whether the pet is weight-bearing, owner location and travel time — all captured and structured.

Vet or nurse notified

Urgent early-morning calls — lacerations, trauma — trigger an immediate notification so the vet arrives prepared, not surprised.

Capture

£67/mo

AI answers every call 24/7
Pet and owner details captured
Missed-call text-back
Appointment booking

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FAQ

Can ForgeMason handle calls that come in before the practice officially opens?+

Yes — ForgeMason runs around the clock, including pre-opening hours when many urgent rural and farm-adjacent calls happen. For a call arriving at 7:50am, the AI answers immediately, captures the pet details, nature of injury, and owner location, then sends a structured notification to the duty vet so they arrive informed rather than discovering a voicemail mid-morning. For non-urgent pre-opening calls, ForgeMason confirms the practice opens at 8:30, takes the details, and confirms the first available callback. No call is missed simply because staff aren't yet at their desks.

Is there a minimum contract?+

No minimum contract. Rolling monthly — cancel any time. No setup fee.

Answered before opening

Injury details captured

Vet or nurse notified

Wareham vet practice? Free 20-minute call.