A Wednesday afternoon and you're treating a warehouse operative whose lower back has been deteriorating steadily over two years of heavy lifting. Your phone goes to voicemail twice: first a cyclist who came off on a Mendip descent and has a painful sacroiliac joint; second a retired couple from a local village asking about combined appointments. ForgeMason catches both calls, handles each enquiry in turn, and passes you a clear summary before your next patient arrives.
Shepton Mallet has a mixed economy — distribution and logistics alongside a community of active residents using the Mendips for cycling, running, and walking. Both groups generate distinctive injury patterns: the logistics workforce with chronic cumulative strain, and the active outdoor community with acute sports and terrain injuries. Practices here often serve a wide geographic area as one of the few specialists between Wells and Frome. Missed calls aren't just a revenue issue — they represent patients who may not find appropriate care elsewhere. ForgeMason ensures no call goes unanswered.
Appointments booked while you're in treatment. New patients secured without interrupting existing sessions.
Condition, duration, previous treatment, GP referral — captured before the first appointment.
Treatment course follow-ups prompted automatically. Patients less likely to drop out between sessions.
6–8 week recall for maintenance patients. Regular clients rebooked automatically without manual chasing.
ForgeMason captures booking details only. No clinical or health data stored outside your own systems.
Post-treatment review requests build your profile for local osteopath searches.
Free 20-minute demo. See how ForgeMason handles bookings for your Shepton Mallet practice.
Book the Demo