It's a wet Wednesday in October and a local cider producer calls your practice wanting to discuss the tax implications of a new direct-to-consumer sales operation they're launching before Christmas. You're out at a networking event. ForgeMason takes the full enquiry, logs the context, and has a consultation booked by the time you check your phone that evening — without the client having to try again tomorrow.
Shepton Mallet's business community spans cider and craft producers, agricultural enterprises, small manufacturers, and a growing number of sole traders who benefit from the town's proximity to Glastonbury and Frome. These clients often call once. If they reach voicemail, they hang up and try someone else. A missed call from a cider producer with a complex excise duty question or a festival supplier asking about self-employment tax is a lost client — and lost recurring revenue. ForgeMason answers every call with the same professional tone as a trained receptionist, captures every detail, and gets the right information to your desk without delay.
Every call answered. New and existing clients always get through regardless of the time.
Client name, company, enquiry type and urgency captured and sent to your inbox immediately.
Initial consultations booked directly. Clients get a confirmed time, not a callback promise.
Busy season volume absorbed. No engaged tone when enquiries peak in January or April.
Automated filing reminders for self-assessment, VAT, and company accounts deadlines.
Automated post-service review requests build your profile for local accounting searches.
Free 20-minute demo. See how ForgeMason works for your Shepton Mallet practice.
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